Privacy policy
We explain what information we receive when you contact us, what we use it for and how you can exercise your rights.
- Data controller
- Mármol Italiano Panamá · RUC E-8-240638
- Contact
- info@marmolitaliano.com
- Location
- Panama City, Panama
- Last updated
- October 4, 2026
What data we process
The site has no user accounts and no form of its own. We receive the information you choose to share on WhatsApp, by email, by phone or through another contact channel, plus the usage data Google Analytics measures.
| Contact | Name, phone, email, city, country and the channel you write to us through. |
|---|---|
| Project | Materials of interest, measurements, drawings, photographs, delivery address and the dates needed. |
| Quote and order | Communications, agreed scope, billing details, payment, transport and documentation related to the order. |
| Navigation | Usage data that Google Analytics 4 collects in aggregate: pages viewed, clicks on the WhatsApp buttons, device type and approximate country or city. Details are in the cookie policy. |
What we use your data for
We process only the information needed to handle your inquiry, prepare a proposal and coordinate the service you request.
- InquiryTo reply to youIdentify the material or solution you are looking for and communicate with you.
- ProposalTo quoteEstimate material, preparation, logistics and delivery based on the project's characteristics.
- OrderTo fulfill the serviceHandle selection, documentation, payment, transport, delivery and installation when agreed.
The legal basis for processing can be your consent, preliminary steps you have requested, the performance of a contractual relationship or an applicable legal obligation.
When we share information
We do not sell your personal data. We may share only the data strictly necessary with those involved in your inquiry or order.
- Material preparationTo check availability, prepare pieces or document the order.
- Logistics and deliveryTo quote or coordinate transport, customs, delivery and agreed installation.
- Website analyticsGoogle Analytics 4 receives the browsing data to give us usage statistics.
- Legal obligationsWhen a competent authority or applicable law requires the information.
If a service requires an international data transfer, we adopt the measures that apply to protect the information under applicable law.
Retention and security
We keep information for as long as needed to respond, manage the order and handle legal obligations or possible claims. It is then deleted or anonymized where appropriate.
Safeguards
- Access limited to the necessary information
- Channels and systems with access controls
- Data reviewed before it is shared for an order
- Deletion once a valid purpose no longer exists
Your rights
You can write to info@marmolitaliano.com. To protect you, we may ask for reasonable information that lets us verify your identity.
What can I request?
You can request access to your data, its rectification or update, its deletion or cancellation where applicable, object to certain uses and request portability in the cases provided by applicable law.
Can I withdraw my consent?
Yes, when the processing is based on your consent. Withdrawing it does not invalidate the use legitimately made before your request and does not prevent keeping data required by law.
Where can I file a complaint?
First you can contact us to review your request. You can also go to the Panamanian authority responsible for personal data protection.
Can this policy change?
Yes. If the site, the services or the law change, we will publish an updated version with its revision date.